Pancare Medical Clinic Pte. Ltd. is looking to hire a dedicated candidate for the position of Customer Service Associate. The job is based at the Transitional Care Facility @ East, 1800 Upper Changi Road North, Singapore. This is a permanent, full-time executive-level job opportunity within the healthcare sector. The selected candidate will get a salary of $2,500 to $3,500 on a monthly basis. The candidate should have at least 2 years of experience in a healthcare setting. The last date to apply for this position is April 16, 2026.
Key Responsibilities
The candidate will be responsible for providing high-quality frontline customer service by greeting and assisting patients, families, and visitors in a helpful manner. Key duties include organizing patient appointments, registering new patients accurately, and maintaining up-to-date electronic health records. You will verify insurance information, process medical claims, and ensure timely reimbursement. The role also involves handling high volumes of email correspondence and phone enquiries, collecting payments, and explaining financial responsibilities to patients. Additionally, you will coordinate patient care with medical staff and ensure strict adherence to privacy standards and data protection protocols.
Required Qualification
The candidate should have a minimum of GCE ‘N’ or ‘O’ Level qualifications. You must be able to work in a fast-paced environment and be comfortable with rotating shifts, including weekends and public holidays. Excellent email correspondence skills are mandatory for this role. The candidate should be meticulous, detail-oriented, and capable of maintaining organized records while handling multiple administrative tasks. Strong communication skills are essential to foster collaboration between various departments and ensure a seamless patient experience.
Experience Needed
The candidate should have at least 2 years of professional experience in Customer Service Associate Jobs Singapore, specifically within a healthcare environment. Proven experience in handling medical insurance claims, patient registration, and appointment scheduling is highly preferred. The candidate should be familiar with electronic medical record systems and have a solid understanding of medical administrative processes to assist the medical team effectively.
Skills and Competencies
The candidate should have a kind and helpful disposition to act as the first point of contact for patients. They must be a reliable team player who can communicate significant information—such as patient arrivals or cancellations—to the medical staff promptly. Accuracy in data entry and payment collection is a core competency. The candidate should also be proactive in identifying ways to streamline schedules and improve departmental workflows while ensuring patient privacy is protected at all times.
Benefits
The selected candidate will get a salary of $2,500 to $3,500 on a monthly basis. The candidate will get the security of a permanent, full-time contract with an established medical provider. Working at a Transitional Care Facility provides a unique and rewarding professional environment where your administrative support directly impacts patient recovery and care coordination. Joining Pancare Medical Clinic offers the opportunity to grow your career in healthcare administration within a supportive and collaborative team.
Customer Service Associate Singapore Salary
The salary for Customer Service Associate jobs in Singapore at Pancare Medical Clinic ranges from $2,500 to $3,500 per month.
How to Apply Online
The interested candidates can directly submit their applications online through the job portal. Ensure your resume highlights your previous healthcare experience and your ability to work rotating shifts. The last date to apply for this position is April 16, 2026.
