Marina Bay Hotel Private Limited, operating as the prestigious Mandarin Oriental, Singapore, is looking to hire a dedicated candidate for the position of Airport Representative. While the administrative office is at United Square, the role is primarily based at Changi Airport, acting as the first point of contact for luxury travelers. This is a full-time professional job opportunity in the hospitality sector. The selected candidate will get a salary of $2,500 to $2,800 on a monthly basis. The position is open to fresh entry-level applicants or those with at least 1 year of experience. The last date to apply for this position is March 28, 2026.
Key Responsibilities
The candidate will be responsible for acting as the hotel’s ambassador at Changi Airport, ensuring that all guests with transportation arrangements are recognized and assisted. Key duties include providing a warm welcome and fond farewell, assisting with baggage clearance, and guiding guests to transport facilities. You will review arrival and departure manifests to meet specific guest preferences and remain present for all scheduled flight landings. The role also involves assisting guests with GST refunds, providing relevant airline information, and maintaining professional relationships with airline personnel, immigration, and custom officers. You will act as a vital link between the airport and the hotel’s Concierge Manager, handling inquiries and any security incidents proactively.
Required Qualification
The candidate should have excellent communication skills in English to interact with international luxury guests effectively. You must be a quick thinker with a “can-do” attitude, capable of accommodating last-minute requests and changes in flight schedules. The candidate must be willing to work on rotation shifts, including weekends and public holidays, to cover various flight timings. A warm, service-oriented personality and a high degree of integrity and respect are essential to uphold the legendary quality standards of the Mandarin Oriental brand.
Experience Needed
The candidate should ideally have at least 1 year of professional experience in Airport Representative Jobs Singapore or the hospitality industry. However, Mandarin Oriental also welcomes fresh entry-level applicants who possess a growth mindset and a passion for luxury service. Extensive knowledge of hotel facilities and Changi Airport’s layout is preferred. Training will be provided to ensure the candidate can deliver the “Legendary Quality Experience” that defines the Group’s Asian heritage and cutting-edge luxury.
Skills and Competencies
The candidate should have strong organizational skills to manage guest manifests and baggage coordination. They must be proactive in addressing guest complaints and reporting to the Concierge Manager promptly. Interpersonal skills are crucial for building rapport with airport authorities and ensuring smooth transit for VIP guests. The candidate should be flexible, reliable, and capable of working independently at the airport terminals while maintaining a direct line of communication with the hotel’s Rooms Department.
Benefits
The selected candidate will get a salary of $2,500 to $2,800 on a monthly basis. The candidate will get access to world-class benefits, including:
MOstay Program: Complimentary and discounted stays at Mandarin Oriental properties globally for you and your loved ones.
Learning & Development: Unique programs designed to help you grow at every stage of your career.
Health & Wellness: Comprehensive health benefits and wellness programs.
Retirement Plans: Long-term financial security plans based on service length.
Joining Mandarin Oriental offers the chance to work for an award-winning global leader in luxury hospitality, providing a sanctuary of sophistication for both guests and colleagues.
Airport Representative Singapore Salary
The salary for Airport Representative jobs in Singapore at Mandarin Oriental ranges from $2,500 to $2,800 per month.
How to Apply Online
The interested candidates can directly submit their applications online through the job portal. Ensure your resume highlights your hospitality experience and your ability to work rotating shifts at the airport. The last date to apply for this position is March 28, 2026.
