Raffles Hospital Pte Ltd is looking to hire dedicated candidates for the position of Call Centre Officer. The role is based at the iconic Raffles Hospital, 585 North Bridge Road, Singapore 188770. This is a permanent, non-executive job opportunity within the healthcare and customer care sector. The selected candidate will get a salary of $1,800 to $2,300 on a monthly basis. This position is open to both experienced professionals and entry-level diploma holders. The last date to apply for this position is April 22, 2026.
Key Responsibilities
The candidate will be responsible for the daily operations of the Call Centre and Customer Care Department. Key duties include providing vital information to patients, policyholders, and agents regarding their benefits and coverage. You will assist with appointment bookings and scheduling for Specialist and panel clinics while managing multi-media communications. The role requires the ability to attend to escalations independently, mitigating and resolving issues with the best possible outcomes. You must ensure that procedures are streamlined and efficient, maintain collaborative relationships with all stakeholders, and remain proactive in identifying and closing service gaps to drive continuous improvement.
Required Qualification
The candidate should ideally be a Diploma holder. While 2 years of customer service or call centre experience is preferred, entry-level candidates and diploma holders with no prior work experience are also welcomed to apply. You must be an active listener with excellent communication skills, both written and spoken. The candidate should be a collaborative team player and a multi-tasker with strong problem-solving skills. A genuine passion for helping people, combined with an emphatic and patient personality, is essential for success in this healthcare environment.
Experience Needed
The candidate should ideally have at least 1 year of experience in Call Centre Officer Jobs Singapore, particularly within the medical or insurance sectors. However, the hospital provides a supportive environment for those new to the workforce. The company is looking for individuals who can uphold strong ethics, remain compliant with company policies, and demonstrate sensitivity to the needs of patients and their families.
Skills and Competencies
The candidate should have the technical ability to handle high-volume calls and digital communications simultaneously. They must be detail-oriented to ensure scheduling and insurance benefit information is 100% accurate. Strong interpersonal skills are needed to handle difficult situations and escalations with professionalism and grace. The candidate should also be a disciplined professional, committed to working shifts, weekends, and Public Holidays within a 24/7 Call Centre environment.
Benefits
The selected candidate will get a salary of $1,800 to $2,300 on a monthly basis. Joining Raffles Hospital offers the stability of a permanent role within one of Singapore’s most prestigious private healthcare groups. You will work in a fast-paced, high-standard environment that values ethics and proactive service. This role provides an excellent career foundation for those interested in healthcare administration and customer relationship management, offering exposure to complex medical scheduling and insurance coordination.
Call Centre Officer Singapore Salary
The salary for Call Centre Officer jobs in Singapore at Raffles Hospital ranges from $1,800 to $2,300 per month.
How to Apply Online
The interested candidates can directly submit their applications online through the job portal. Ensure your profile highlights your communication skills and your availability to work in a 24/7 shift rotation. Please note that only shortlisted candidates will be notified. The last date to apply for this position is April 22, 2026.
