CCTV Monitoring Officer (#Airport) - Smarte Carte Singapore

Job Overview

Smarte Carte Singapore Pte. Ltd. is hiring a vigilant, proactive, and operationally minded CCTV Monitoring Officer based at Changi Airport Terminal 1. Operating out of the Terminal Management Centre (TMC), this full-time role oversees real-time airport ground operations across all passenger terminals, managing surveillance monitoring, baggage trolley logistics, taxi queue coordination, porter service dispatches, and incident footage extraction.

Key Responsibilities

• Monitor live ground situations and passenger flows at key touchpoints across all Changi Airport terminals via CCTV in accordance with strict standard operating procedures (SOPs).
• Process porter service bookings and liaise with Operations Supervisors to guarantee timely service fulfillment.
• Oversee baggage trolley logistics via monitoring systems, conducting regular checks and dispatching ground teams to replenish or clear trolleys to maintain required Changi Airport Group (CAG) service levels.
• Manage taxi queue operations by tracking passenger demand and queue lengths, actively calling taxi operators to boost cab supplies during peak surges, and ensuring Terminal Management System (TMS) accuracy.
• Serve as operational liaison between Duty Managers, Duty Terminal Managers, and TMC Operations Cells during irregularities, flight delays, or emergency ground situations.
• Extract and archive CCTV surveillance footage to support Terminal Managers and Duty Managers with security, safety, and incident/accident investigations.
• Generate periodic operational and service utilization reports, and assist with quality improvement initiatives.
• Provide operational cross-coverage for Operations Supervisors and Duty Managers when required.

Working Hours & Roster Pattern

• Work Schedule: 12-hour shift pattern (Work 4 days, Off 3 days).
• Requires rotating day/night shift commitments according to airport operational requirements.

Requirements & Qualifications

• Recognized Diploma in Science, Engineering, Supply Chain Management, or equivalent discipline.
• Minimum 1 to 2 years of relevant supervisory or coordination experience in quality, operations, or surveillance control room environments.
• Proficiency in Microsoft Office applications and operational monitoring software.
• Strong communication, interpersonal, and stakeholder management skills within a control room setting.
• Must be eligible and cleared to obtain an official Changi Airport Airside Pass.
• Adaptable, alert, and capable of decisive action during high-tempo airport operations.