Client Service Coordinator - Singapore Veterinary Health

Job Overview

Singapore Veterinary Health Pte. Ltd., part of Mars Veterinary Health (MVH)—a global leader delivering high-quality, advanced medical, diagnostic, and surgical veterinary care for companion animals—is hiring an empathetic, organized, and customer-focused Client Service Coordinator. In this full-time role, you will act as the first point of contact for pet owners, managing front-desk reception, appointment schedules, clinical triage communications, billing, and medication dispensing across veterinary clinics in Singapore.

Key Responsibilities

• Manage front-of-house clinic operations, warmly welcoming pet owners and their companion animals upon arrival.
• Operate multi-line telephone systems, handling incoming calls, booking inquiries, and directing urgent clinical cases appropriately.
• Schedule veterinary consultations, surgical procedures, and follow-up reviews while communicating pre-appointment instructions clearly to clients.
• Triage and communicate patient arrivals, critical cases, and medical emergencies promptly to veterinarians and veterinary nurses.
• Finalize clinical invoices, process cashless and cash payments, handle insurance paperwork, and balance the cash till at shift closing.
• Assist in dispensing prescribed veterinary pharmaceuticals and over-the-counter pet care products under veterinary supervision.
• Perform administrative and clinic housekeeping duties, including client record updates and general reception upkeep.

Working Hours & Requirements

• Work Schedule: Full-time, 44 hours per week on rotating shifts (including weekends).
• Commitment: Minimum 1 year of commitment required.
• Eligibility: Must be eligible to work in Singapore without visa sponsorship.
• Deployment: Islandwide across veterinary clinic locations.

Requirements & Qualifications

• Minimum GCE 'O' Level qualification or above.
• Minimum 1 year of working experience (prior customer service, veterinary reception, medical clinic, or retail experience is an added advantage).
• A genuine passion and love for companion animals and their well-being.
• Comfortable interacting with pet owners in a fast-paced clinical healthcare setting.
• Capable of working effectively both as an independent contributor and as part of a collaborative clinical team.
• Strong verbal and written communication skills with a calm, reassuring demeanor during stressful pet emergencies.