Clinic Assistant - Twoone Medical (West Family Clinic)

Job Overview

Twoone Medical Pte. Ltd. is hiring a friendly, responsible, and service-oriented Clinic Assistant to join the team at West Family Clinic located at 464B Clementi Avenue 1. Available in both Full-Time and Part-Time capacities, this role is essential to daily frontline primary healthcare operations, managing patient registrations, appointments, cashiering, corporate insurance claims, basic clinical assistance, and medication dispensing under doctor supervision.

Key Responsibilities

• Manage front desk operations, including patient registration, scheduling appointments, welcoming walk-ins, and handling inquiries.
• Process patient payments, billing, and submit insurance claims and corporate healthcare program claims accurately.
• Assist doctors with basic clinical procedures and conduct preliminary patient triage, including taking vital signs measurements.
• Dispense prescribed medications accurately in accordance with doctors' instructions, medication labeling rules, and clinic standard operating procedures.
• Manage clinic inventory by monitoring stock levels of pharmaceuticals, vaccines, and consumable medical supplies.
• Maintain electronic medical records (EMR), filing systems, and ensure patient data privacy under strict confidentiality guidelines.
• Handle incoming telephone calls, WhatsApp patient inquiries, and general administrative correspondence.
• Ensure clinic consultation rooms and waiting areas remain clean, sanitized, well-stocked, and organized following infection control standards.

Requirements & Qualifications

• Minimum 1 year of prior experience working in a General Practitioner (GP) clinic or primary healthcare setting.
• Strong interpersonal and communication skills with a patient-centric service mindset.
• Meticulous, responsible, and capable of multitasking in a fast-paced clinic environment.
• Computer literate with the ability to navigate clinic management software and digital systems comfortably.
• Able to work well both independently and collaboratively within a close-knit healthcare team.
• Willing to work shift hours, including evenings and weekends, based on the clinic's operating schedule.

Working Location & Terms

• Employment Type: Full Time / Part Time.
• Job Level: Executive.
• Location: West Family Clinic, 464B Clementi Avenue 1, Singapore 122464 (Clementi vicinity).