SH Cogent Logistics Pte Ltd, a subsidiary of the global COSCO Shipping International, is looking to hire a dedicated candidate for the position of Customer Service Officer (Transportation). The role is based at Cogent 1.Logistics Hub, 1 Buroh Crescent, Singapore 627545, one of the nation’s largest one-stop integrated logistics hubs. This is a full-time, non-executive job opportunity in the high-growth logistics and supply chain sector. The selected candidate will get a salary of $2,400 to $3,100 on a monthly basis. The candidate should have at least 1 year of experience. The last date to apply for this position is April 26, 2026.
Key Responsibilities
The candidate will be responsible for providing exceptional support throughout the land freight transportation process. Key duties include attending to customer enquiries and performing trucking job creation to ensure all order requirements are captured accurately. You will act as the vital link between clients and operations, communicating requirements and monitoring job progress to provide timely shipment updates. The role involves managing delivery and trucking schedules, handling all documentation and administration, and maintaining strong business relationships with clients and third-party partners. Additionally, you will assist in the accounts receivable process, including billing, invoicing, and generating debit/credit notes, while ensuring all accruals are posted on time.
Required Qualification
The candidate should possess a Diploma or equivalent in Logistics, Supply Chain Management, Business Administration, or a related field. You must have excellent communication and interpersonal skills to interact effectively with a diverse range of clients and internal departments like dispatch and billing. The candidate should be a disciplined professional with strong knowledge of land freight operations and transportation logistics. Experience in TradeNet for permit declarations is considered a significant advantage. You must be meticulous with documentation and capable of meeting strict deadlines in a fast-paced hub environment.
Experience Needed
The candidate should have at least 1 year of professional experience in Customer Service Officer Logistics Jobs Singapore or a similar client-facing role, preferably within the transportation industry. Cogent is looking for individuals who understand customs clearance procedures and have a proven track record of resolving inquiries and ensuring smooth operational workflows. Familiarity with managing large-scale integrated logistics hubs and multi-department coordination is highly preferred.
Skills and Competencies
The candidate should have strong organizational skills to monitor multiple job orders simultaneously. They must be proficient in using logistics management systems to update container details and track billing accruals. Excellent problem-solving skills are needed to handle customer inquiries and resolve issues related to delivery schedules. The candidate should also be a collaborative team player, ready to network with various departments to ensure customer satisfaction and operational efficiency at the Buroh Crescent facility.
Benefits
The selected candidate will get a salary of $2,400 to $3,100 on a monthly basis. Joining SH Cogent Logistics offers a comprehensive benefits package, including:
Remuneration: Competitive basic pay with lunch subsidies.
Convenience: 2-way company transport provided from Jurong East.
Wellness: Access to an in-house gym, along with dental, medical, and insurance benefits.
Work Schedule: Monday to Friday (8:30 AM – 5:45 PM) and alternate Saturdays (8:30 AM – 12:30 PM).
This role provides a stable and rewarding career path within a major international logistics group, offering great facilities and professional growth opportunities.
Customer Service Officer Logistics Singapore Salary
The salary for Customer Service Officer (Transportation) jobs in Singapore at SH Cogent Logistics ranges from $2,400 to $3,100 per month.
How to Apply Online
The interested candidates can directly submit their applications online through the job portal. Ensure your profile highlights your experience in land freight and any familiarity with TradeNet. Given the high prestige of Cogent Holdings, early submission is recommended. The last date to apply for this position is April 26, 2026.
