Job Overview
Sengkang Town Council is hiring a dedicated, empathetic, and service-oriented Customer Service Officer to join its frontline estate management team at 266 Compassvale Bow. In this permanent full-time role, you will serve as the primary point of contact for residents, handling public feedback, assisting with digital Town Council services, managing Service and Conservancy Charges (S&CC) transactions, and coordinating closely with estate operations departments to ensure prompt issue resolution.
Key Responsibilities
- Perform frontline customer service duties, warmly greeting residents and addressing walk-in, telephone, and digital feedback inquiries.
- Manage cashiering operations and process Service and Conservancy Charges (S&CC) payments accurately.
- Guide residents through digital town council e-services and self-help electronic payment platforms.
- Create, log, and track resident feedback cases within the estate management system.
- Coordinate with internal estate teams, technical departments, and external stakeholders to resolve municipal feedback queries.
- Follow up proactively with residents regarding case progress before officially closing cases in the system.
- Facilitate community facilities bookings and manage administrative scheduling requests.
- Participate in periodic house visits and estate engagement outreach programs as assigned by the supervisor.
Working Location & Terms
- Employment Type: Permanent, Full Time.
- Job Level: Non-executive.
- Location: 266 Compassvale Bow, Singapore 540266 (Sengkang vicinity).
Requirements & Qualifications
- Minimum 1 year of working experience in customer service, estate management, administrative support, or front-of-house operations.
- Strong interpersonal, active listening, and verbal communication skills to handle diverse public queries with patience and professionalism.
- Customer-centric mindset with high emotional intelligence and problem-solving abilities.
- Computer literate and comfortable navigating administrative software and digital payment portals.
- Collaborative team player capable of working effectively with cross-functional estate departments.
MCF-2026-1706800
Frequently Asked Questions
What is the monthly salary for the Customer Service Officer role at Sengkang Town Council?
The monthly salary ranges from $2,200 to $2,530 depending on relevant customer service and administrative experience.
Where is the office located?
The workplace is located at 266 Compassvale Bow, Singapore 540266.
What are the core duties of this position?
Key duties include managing resident feedback, processing S&CC payments and cashiering, logging cases in the system, and coordinating with estate teams.
