Doorperson / Bellhop

MARINA BAY SANDS PTE. LTD. is looking for passionate individuals to join their Guest Services team as a Doorperson / Bellhop. This Full Time role is more than just handling luggage; it is about being an ambassador for one of the world’s most iconic luxury resorts, providing “above and beyond” service to every guest.

📋 Key Responsibilities

The role involves managing the critical first and last impressions of the guest’s journey:

Luggage Management: Handle, tag, and deliver luggage for arriving and departing guests and groups. You will be trained to operate professional equipment like bell-carts and birdcage trolleys.
Guest Arrival & Departure: Attend to guests proactively at the curb and driveway. You will perform room orientations, explaining room features and inclusions to enhance the guest’s stay.
Operational Excellence: Use mobile duty phones and the FCS system for job dispatching. You will also manage the luggage storage room and handle requests for long-term storage or luggage repairs.
Information Expert: Maintain in-depth knowledge of property-wide information, internal promotions, and local community events to provide accurate recommendations.
Safety & Security: Monitor activities for suspicious characters or items and adhere strictly to OSHA (Occupational Safety and Health Act) guidelines to ensure a safe environment.

🎓 Job Requirements

Experience: Minimum 1 year of experience in a similar capacity. Previous experience in a luxury resort or hotel setting is a distinct advantage.
Education: Minimum secondary education.
Communication: Proficient in spoken and written English; the ability to speak additional languages is a plus.
Physical & Personality: Outgoing personality with a proactive approach. You must be physically able to control bell trolleys through busy areas and be flexible to work any day and shift.
Attributes: Detail-oriented, well-groomed, and a team player with a “Can Do” attitude.

⏰ Working Hours & Location

Location: Ocean Financial Centre (Head Office) / Marina Bay Sands Property.
Schedule: Flexible shifts including weekends and public holidays.