Job Overview
St Luke's Hospital is seeking a dedicated, empathetic, and organized Outpatient Services Associate to join its frontline operations team. Located at 2 Bukit Batok Street 11 (659674), this permanent full-time non-executive position offers a monthly salary ranging from $2,000 to $2,800. You will manage outpatient service counters, handle patient registration, provide financial counselling on government subsidies, manage appointment scheduling, and deliver exceptional patient care and administrative support.
Key Responsibilities
- Service Counter & Patient Management: Handle patient registration for outpatient visits, manage appointment scheduling, and provide financial counselling explaining charges and government subsidy schemes.
- Billing & Cashiering: Execute billing processes, manage cash floats, collect payments, and maintain strict financial accountability.
- Call Centre & Enquiries: Answer, triage, and manage hospital general and outpatient appointment phone lines, addressing general feedback and transferring calls appropriately.
- Administrative Support: Provide general clerical support including filing, data entry, claims submission, email correspondence, and assisting clinicians.
- Service Quality & Improvement: Perform service recovery, participate in continuous service improvement projects, and support frontline initiatives.
Working Location, Schedule & Compensation
- Employment Type: Permanent, Full Time.
- Job Level: Non-executive.
- Work Location: St Luke's Hospital, 2 Bukit Batok Street 11, Singapore 659674 (Bukit Batok precinct).
- Monthly Salary: $2,000 to $2,800.
Requirements & Qualifications
- Minimum GCE 'O' Level education or equivalent.
- At least 2 years of professional working experience in customer service and/or healthcare administration.
- Proficiency in Microsoft Office applications and data collation.
- Familiarity with healthcare IT systems (such as SAP, EPIC, or Clinic Assist) is an added advantage.
- Meticulous attention to detail with strong interpersonal communication skills and the ability to multitask in a dynamic environment.
MCF-2026-1964299
Frequently Asked Questions
What is the monthly salary range for the Outpatient Services Associate position at St Luke's Hospital?
The monthly salary ranges from $2,000 to $2,800.
Where is the hospital located?
The hospital is located at St Luke's Hospital, 2 Bukit Batok Street 11, Singapore 659674.
What qualifications and experience are required?
Candidates need a minimum GCE 'O' Level education and at least 2 years of experience in customer service or healthcare settings, along with strong computer literacy.
