Patient Service Associate (Specialist Outpatient Clinic) - Tan Tock Seng Hospital

Job Overview

Tan Tock Seng Hospital (TTSH), a cornerstone institution under NHG Health with a heritage spanning over 175 years and a multidisciplinary team of 11,000 healthcare professionals, is seeking a compassionate and dedicated Patient Service Associate for its Specialist Outpatient Clinics. Located at 11 Jalan Tan Tock Seng, this full-time contract role places you at the heart of frontline healthcare, facilitating patient registration, clinical coordination, financial counseling, and seamless administrative support to deliver exceptional patient-centered care.

Key Responsibilities

• Deliver professional, warm, and patient-centric front-of-house service to patients, families, and caregivers visiting the outpatient specialist clinics.
• Manage end-to-end patient lifecycles, including registration, appointment booking, rescheduling, and visit-related arrangements.
• Process payment collections, handle cashiering duties, and assist patients with financial counseling, MediSave/insurance claims, and billing inquiries.
• Maintain, update, and manage electronic medical records (EMR) with high precision while ensuring strict patient confidentiality.
• Coordinate closely with doctors, nurses, and allied health professionals during patient consultations, reviews, and clinical procedures.
• Perform general administrative, logistical, and operational duties to maintain smooth, high-efficiency clinic workflows.
• Address patient inquiries, resolve feedback promptly, and guide visitors courteously across hospital facilities.

Working Location & Terms

• Employment Type: Contract, Full Time.
• Job Level: Non-executive.
• Location: Tan Tock Seng Hospital, 11 Jalan Tan Tock Seng, Singapore 308433 (Novena vicinity).

Requirements & Qualifications

• Minimum educational qualification: Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills.
• Prior experience in frontline customer service, healthcare administration, or hospitality is an added advantage (fresh graduates with a passion for healthcare are welcomed).
• Customer-oriented with strong interpersonal, listening, and verbal communication skills.
• Capable of multitasking effectively and maintaining composure in a fast-paced, high-volume healthcare environment.
• Computer literate and comfortable navigating hospital management systems and digital applications.
• Collaborative team player with an empathetic and positive service attitude.