Restaurant Supervisor - The Southbridge Hotel

Job Overview

The Southbridge Hotel Pte. Ltd. is seeking an energetic, service-driven Restaurant Supervisor to lead front-of-house operations and inspire a passionate service crew in delivering memorable café and dining experiences. This permanent full-time position offers progressive career development paths toward Assistant Manager and Restaurant Manager roles, accompanied by performance bonuses and flexible work arrangements.

Key Responsibilities

• Supervise day-to-day front-of-house service operations to ensure swift, gracious, and efficient guest experiences.
• Lead, mentor, and coach frontline service staff, onboarding new team members and running ongoing customer service training.
• Welcome diners, manage reservations, answer enquiries, and resolve customer feedback with tact and professionalism.
• Maintain uncompromising standards of hygiene, presentation, and ambient cleanliness across the dining area.
• Liaise closely with kitchen operations to ensure synchronized and prompt delivery of food and beverage orders.
• Formulate duty rosters and manage daily manpower allocations to optimize floor coverage.
• Oversee front-of-house supplies, monitor inventory levels, and assist in placing replenishment orders.
• Oversee daily opening and closing procedures, POS cash settlements, and daily sales administration.
• Collaborate with the Restaurant Manager to achieve sales targets, control labor expenses, and elevate operational workflow.

Requirements & Qualifications

• Minimum 2 to 3 years of supervisory experience within a café, casual dining restaurant, or hospitality venue.
• Strong leadership, interpersonal, and team management capabilities.
• Demonstrated customer service excellence and calm problem-solving ability under peak rush periods.
• Comfortable working rotating shifts, weekends, and public holidays.
• Familiarity with POS point-of-sale systems and fundamental Microsoft Office applications is an advantage.

Benefits & Perks

• Competitive salary with performance bonuses and annual salary review.
• Staff meals provided and employee dining discounts across outlets.
• Medical benefits, annual leave, and public holiday entitlements.
• Structured leadership training and defined career advancement to managerial roles.
• Flexible work arrangements (Flexi-Hours, Staggered Time, and Employee's Choice of Days Off).