Telephone Operator - Shangri-La Rasa Sentosa (Sentosa Beach Resort)
Job Overview
Sentosa Beach Resort Pte Ltd (operating Shangri-La Rasa Sentosa, Singapore) is seeking a polished, courteous, and guest-focused Telephone Operator to join its communications and guest services team. As the vital voice of Singapore's premier beachfront resort, this full-time role delivers warm, informative, and seamless telecommunications support, managing incoming inquiries, routing calls via the PABX system, and coordinating with cross-functional resort departments to deliver exceptional guest experiences.
Key Responsibilities
- Deliver clear, courteous, and hospitable telephone assistance to internal and external guests in line with Shangri-La service standards.
- Respond promptly and professionally to all guest requests, room service queries, and service inquiries received via phone.
- Provide comprehensive, accurate resort information regarding dining venues, recreational amenities, spa treatments, and island attractions.
- Operate and manage the hotel's PABX telephone console, routing calls accurately to rooms, executive offices, and operational teams.
- Liaise and coordinate closely with Front Office, Housekeeping, In-Room Dining, and Concierge departments to fulfill guest requests promptly.
- Handle guest feedback and special requests calmly and effectively, logging issues and escalating complex cases to duty managers.
- Collaborate with team members to ensure uninterrupted communication flows and uphold resort-wide service excellence.
Requirements & Qualifications
- Minimum 1 year of telephone operations, guest communications, or call centre experience, preferably within a hotel, luxury resort, or serviced apartment setting.
- Strong verbal communication skills with a pleasant telephone voice, clear diction, and professional phone etiquette.
- Competent in operating multi-line PABX switchboard systems and hospitality property management systems (PMS).
- Customer-oriented mindset with the ability to listen actively and craft tailored solutions for diverse guest needs.
- Able to work rotating shifts, including weekends and public holidays, on a 5-day work week roster.
Staff Benefits & Perks
- 5-day work week arrangement.
- Duty meals provided during working shifts.
- Complimentary staff shuttle bus service.
- Comprehensive medical and insurance coverage.
- Special employee discounts across Shangri-La Group properties globally.
- Structured learning and career development opportunities.
MCF-2026-1646872
Frequently Asked Questions
What is the monthly salary for the Telephone Operator role at Shangri-La Rasa Sentosa?
The monthly salary ranges from $2,200 to $2,700, complemented by duty meals, shuttle bus transportation, medical coverage, and Shangri-La employee discounts.
What is the working schedule for this position?
The position operates on a 5-day work week with rotating shifts, including weekends and public holidays.
What specific experience is preferred for this job?
Candidates with at least 1 year of experience handling PABX switchboard systems and guest communications in a hotel or resort environment are preferred.