Front Desk / Receptionist - Park View Hotel

Job Overview

Park View Hotel Pte Ltd is seeking a welcoming, service-driven, and attentive Front Desk / Receptionist to join its hospitality front-of-house team at 81 Beach Road. Conveniently situated in the vibrant downtown core near Bugis and City Hall, this full-time role serves as the central ambassador for the hotel, managing guest registrations, inquiries, reservation audits, cash handling, and room inspections under flexible shift arrangements including Compressed Work Schedules and Creative Scheduling.

Key Responsibilities

• Deliver warm, efficient, and courteous check-in and check-out experiences for hotel guests in strict compliance with hotel SOPs and policies.
• Respond promptly and professionally to guest inquiries received via front desk walk-ins, phone calls, and email correspondences.
• Conduct cross-functional operational checks, including room inspections, reservation verification, and public area walkthroughs, supporting broad operational exposure and career progression.
• Operate front office property management systems (PMS) to update guest folios, assign rooms, and manage booking records accurately.
• Perform front desk cashiering duties, process credit card and cash transactions, balance the cash float, and reconcile daily shift receipts.
• Coordinate closely with Housekeeping and Maintenance teams to ensure room availability, prompt turnaround times, and guest service satisfaction.
• Execute ad-hoc guest services and administrative operational tasks assigned by the Front Office Supervisor.

Working Arrangements & Flexibility

• Employment Type: Full Time.
• Flexible Work Arrangements: Compressed Work Schedule and Creative Scheduling options available.
• Location: 81 Beach Road, Singapore 189692 (near Bugis / Esplanade / City Hall MRT stations).

Requirements & Qualifications

• No prior experience required; fresh graduates, entry-level candidates, and career switchers with an enthusiasm for hospitality service are welcome to apply.
• Pleasant personality with strong interpersonal and verbal communication skills in English.
• Customer-oriented mindset with high integrity in cash handling and point-of-sale operations.
• Adaptable, proactive, and willing to learn multi-departmental hotel operations.
• Able to commit to shift rotations, including weekends and public holidays.